"I came into Harfields looking for a 4 Wheel Drive but unfortunately Ben had just sold one but he promised to keep his eyes open. He phoned me up on a later date and said there was an excellent Isuzu coming in. I came in and looked at it immediately. Ben said "Buy it you will love it!" 1 trusted his expertise, I did buy it and I do love it! The car was ready and cleaned on time with no hassle"

Mr and Mrs A J Bridges
Horsham - Retired

"We had our old car for 14 years and decided we needed a change. We found main agents unhelpful in taking our old but nice car in part exchange. We saw the advert in the West Sussex County Times and came to Harfields. We were very pleased with the service from a 'very nice man' called Ben. The car was serviced, cleaned and ready on time. We had a problem with the reversing light later but we popped down and this was fixed on the spot. As a retired couple our money is important to us. We had a good deal from Harfields and found them helpful afterwards, plus they took our car in part exchange for a fair price"

Mr John Le Sueur
Sales Director of Motorcare Warranties Ltd

"I call on Harfields once. a week to conduct warranty business with him. So he knew that I was soon in the market for another car as my existing one had covered 100,000 miles. He knew the sort of car I was looking for. So one day he said ' I have a car for you come this way'. He led me to a smart Mercedes which I immediately protested I could not afford, and if I could it would have covered too many miles for me to contemplate. 'Wrong on both accounts' smiled Alan. 'For once in your life do as you are told and sit in this'. Once sitting in the car he turned on the ignition and up came the mileage display revealing 23,000 miles, now I was interested! Needless to say I bought it and since June have covered 20,000 trouble free miles. As a warranty Sales Director I see all manner of used car dealers, and rapidly get to know their operating standards. As a company we have a policy of not dealing with the scurrilous end of the motor trade. and whist we have other clients in the Horsham area, ! was pleased that Alan had this car in stock as I have always found him to be a fair and reasonable man. I also know that Alan personally road tests them too, before they are put on sale. Personally, I would not buy a car from any dealer other than one of our clients. Am I pleased? You betcha!"

"I purchased my Saab Convertible Turbo from Harfields because they are known to sell low mileage, interesting cars. I was offered an excellent parts and labour package within the price of the car. The car was fully serviced, prepared and ready on time. As the owner of Bathstore.com in Horsham I had prior conversations with my customers who without exception recommended Harfields, I certainly do as well!"


Kelly Graczyk- Antix Furniture shops
Horsham

 "I was looking for an interesting sports car and came to Harfields to look for an MGF which unfortunately they had just sold. They took my number and a few weeks later Mr Ben Unsworth rang me and said 'I've got the car for you here, its gorgeous!'. When 1 saw it, it was my dream car. What impressed me was that Ben guided me through all aspects of the car purchase and servicing etc. This was refreshing after a rather dismissive attitude at another garage which I felt was because I was a women. I purchased the car and I am totally delighted with it. I also feel confident that I can pick the phone up and ask a question without feeling awkward. I have recommended Harfields to my friends and customers since!"

Mr and Mrs Williams,
Horsham

We visited Harfields as they had a Renault Be-bop which we wanted to buy for our sons birthday as his first car. We spoke to Alan Wells and we were impressed with the fact he agreed to fully service the car, issue 12 months warranty and put it into storage for 6 weeks. At the due date we went to pick it up. All the work had been carried out and it was ready to go. We were impressed with the efficiency and Mr Wells offered to spend time with our son going through the essentials of the car maintenance etc. It wasn't the dearest car in the world but they did a great job!"

Customer Letter
Dear Alan & Ben,

We just wanted to say a HUGE thank you for the enjoyable experience of buying our CLK!!
The visit to your establishment was one of the best ‘Customer Service’ experiences we have had the pleasure to experience!!
Ben you are a lovely genuine guy and had our immediate trust in what we were buying from the first handshake.
Alan, you were great with me over the phone and very welcoming. Waving us away was a great touch to complete the sale.
We wish you every success in the future and hope to return to you in the next 12 months for our next car!!!

Kind Regards,

Mr & Mrs Bates